Terms & Conditions

Please take the time to read through the Terms and Conditions. All orders are accepted with the understanding that the client has read and agreed to these terms. If you have any questions, please contact hello@unadornedstationery.com.

Ordering & Mailing Timeline

The client is responsible for placing their order within a sufficient timeline. If the client requires an expedited service, they acknowledge that additional fees will apply. 

For stationery, it is recommended to order at least 2-3 months prior to the required date to allow for potential delays. For signage, it is recommended to order at least 2 months prior to the event date. 

Recommended Mailing Timeline

1 – Invitations: at least 3 months before the event
2 – Save the dates: at least 6 months before the event
3 – Destination weddings: at least 10 months before the event

For example, if the client’s event is in July, the invitations should be mailed 3 months before the event and should be ordered 2-3 months prior. Therefore, the client should place their order by January at the latest.

There is usually a high volume of mail and parcels in November and December due to the holiday season; therefore, it is not recommended to mail invitations during this time.

Turnaround Times

Due to the custom and handmade nature of the products and services, turnaround times may vary from one order to the next. Factors that affect turnaround times include the complexity of the design, the printing method, the embellishments, the client’s communication and submission of information, and the shipping schedule.

Submission of Information

The client is responsible for providing timely and accurate information for designs, such as event location, date, time, etc., to ensure that everything is designed, produced, and delivered on schedule. The client will be held responsible for any delays in untimely communication or due to inaccurate information provided and the associated fees of those delays, such as expedited services and shipping.

Design Revisions & Proofs

Each client is entitled to 2 rounds of design revisions for each item. These revisions will also include 2 design amendments after each revision. Revisions can be done via email or on a virtual call. 

Once designs are final, the client will be provided with a digital proof by email. Once approved, the design will go into production and cannot be changed. The client will be held responsible for any typos, spelling/grammar errors, or inaccurate information beyond this point. If reprinting is required, the client will be held responsible for the additional fees.

In the event that an error was made by Unadorned Stationery, items will be reworked at no additional cost for the client.

Color Disclaimer

Due to the nature of a digital screen versus a printed item, the client acknowledges that printed designs may have a slight variation in color compared to the design proofs. This applies to digital ink, letterpress ink, and metallic foil colours used in offset printing.

To ensure complete satisfaction with printed items, the client may receive a printed proof when available. Unadorned Stationery will not be held responsible for slight variations in color once the client has approved a printed proof or in the instance that printed proofs are not available.

Changing Printing Quantities

Once an order has been submitted to print production, the quantity cannot be reduced. If an increase in order quantity is needed, additional production time will be added to the project and the client will be held responsible for any additional fees.

Quality and Defects

Due to the handmade nature of the products, slight variations and minor defects, such as tiny imperfections on the paper, may occur and are not considered flaws.

Unadorned Stationery strives for the highest quality in all products and services and will address any significant issues on a case-by-case basis.

Postage

If the client requested and paid for the postage service, Unadorned Stationery will be responsible for purchasing and applying postage on stationery to be mailed, including weighing the stationery and providing postage pricing estimates.

Postal Service

Unadorned Stationery will not be held responsible for any delays or returned mail due to incorrect addressing provided. Unadorned is not responsible for replacing envelopes that are lost or damaged by the postal service.

Design Fees

The design fee includes consulting, creating a moodboard and concept, finding the right typography and color palette, designing, and revising designs based on the client’s feedback. 

The design fee will vary for complex designs and illustrations. The design fee will be determined during the initial consultation. Additional design fees may be incurred for added design revisions and other requests by the client.

Printing Fees

The printing fee includes the set up of files for print, preparing the order for production, printing, and picking up and reviewing the quality of printed items. Additional fees may be incurred for additional prints, expedited printing, or reprints as mentioned in the terms above. 

Printing fees are calculated based on a number of factors including the quantity of the order, the printing method (digital, offset, or letterpress), the type of paper, and the embellishments, to name a few.

Other Fees

The price of embellishments, signage stands and accessories, or other custom add-ons may be incurred throughout the project and may not have been discussed in the initial consultation. Due to the nature of the customs products, these additional fees, for items requested by the client, will be priced by quote only. 

Products and services by Unadorned Stationery do not have any hidden fees. Unadorned will be as upfront about pricing as possible, as well as communicate with the client before making any decisions that may impact the price.

Starting Prices

As mentioned in the above terms, there are many variables that affect the prices of the products and services. To provide an idea of what pricing might look like, Unadorned Stationery provides starting points that include items with standard design complexity, long timelines, cost-effective printing methods, and standard quantities, etc. 

A consultation is required to determine an estimate of the price of each project as prices will vary with the client’s requests. The client will receive and approve a quote for their project prior to any work starting. Throughout the project, prices may vary from the estimate once design decisions are made.

Deposits

A non-refundable deposit is required to book a project. Once the project begins, the amount of the deposit will be subtracted from the total.

Payment Structure

1 – A non-refundable deposit must be paid once the client has signed the contract and agrees to move forward.
2 – The design fee must be paid to begin the design work.
3 – Once designs are ready for production, the printing fee must be paid prior to production.
4 – Fees for envelopes and assembly services must be paid prior to the service.
5 – Fees for additions, changes, embellishments, shipping, etc. must be paid once incurred.

Late Payments

Late payments may result in project delays, expedited production, and/or expedited services, resulting in additional fees for the client. Unadorned Stationery will not be held responsible for these delays and their repercussions. 

Failure to make payments after several notices will result in cancellation of the project. Certain cancellation fees may apply.

Currency & Payment Methods

Prices are listed in Canadian Dollars. The client has the option to pay for products and services through electronic transfer of funds, credit card payments, or cheques. Cheques must be cleared before any work begins. Credit card payments are subject to additional fees. Other payment methods will not be accepted.

Cancellation Policy

If a project has already been started, cancellation fees will be due based on the amount of work completed and the project’s stage. Due to the custom nature of each project, the client will be responsible for paying all items that have been purchased specifically for their project including the cost of printing, embellishments, envelopes, etc. 

Unadorned Stationery will not be held responsible for unforeseen circumstances that may prevent the company from completing the project within a reasonable timeframe. In such cases, the client will be issued a complete refund of the deposit and any other fees that have been paid for work that cannot be completed.

Refund Policy

Due to the custom and handmade nature of all the products and services, Unadorned Stationery does not offer returns, refunds, or exchanges, with the exception of returns due to defective product or if the wrong item was shipped.

In the unfortunate event that a client is dissatisfied with their order, they can email hello@unadornedstationery.com within 10 days upon receipt of the order with a detailed description of the issue. These circumstances will be evaluated case-by-case.

Shipping

Packages are shipped via UPS or Canada Post. Shipping costs are based on the weight of the package. By default, shipping insurance is not included in the shipping costs; however the client can request expedited shipping and/or shipping insurance before items are shipped. Once items are shipped, the client can track the delivery online.

Unadorned Stationery will not be held responsible for any loss, changes in delivery times, delays, or damage caused by the courier, severe weather conditions, or any circumstance beyond control.

Please note that shipping large signage may not be possible. This will be discussed with the client prior to starting the project.

Pickup and Delivery

Unadorned Stationery offers the option for a local client to pickup items or receive them via delivery. This will be evaluated case-by-case.

Privacy Policy

Unadorned Stationery respects the client’s privacy and will not display addresses or other personal information in photos on social media or anywhere else online unless the client has provided consent. If the client does not provide consent, designs will be modified with fictitious names and information before being shared.

Unadorned Stationery will never share, sell, transfer, or give your information to a third party. 

Ownership of Artwork

Unadorned Stationery reserves all rights to the custom designs. The client may not reproduce the design, art, and imagery without permission from Unadorned. Please contact hello@unadornedstationery.com if you are interested in exclusive rights to the original designs and artworks.

Taxes

Unadorned Stationery operates in Vancouver, British Columbia, therefore invoices for a Canadian client are subject to a 5% GST (736763756 RT0001). Note that prices listed in the à la carte services and packages include taxes.

Changes to Terms

Unadorned Stationery reserves the right to modify the Terms and Conditions as well as the pricing, services, and products at any time without prior notice.

For any questions, contact hello@unadornedstationery.com