Terms & Conditions

Please take the time to read through the Terms and Conditions. All orders are accepted with the understanding that the client has read and agreed to these terms. If you have any questions, please contact hello@unadornedstationery.com

Turnaround Times

Due to the custom and handmade nature of the products and services, turnaround times may vary from one order to the next. Factors that affect turnaround times include the complexity of the design, the printing method, the embellishments, the client’s communication and submission of information, and shipping.

Projects require a minimum of 2 months for design, printing, assembly, and shipping. Any projects started less than 2 months before the desired delivery date will incur rush fees starting at $160 + GST.

Timelines & Rush Fees

The client is responsible for providing timely information, feedback, and approvals for designs according to the timeline indicated above. This includes the final guest count, guest list, bar and menu content, etc. The client will be held responsible for any delays in untimely communication or lack of/inaccurate information provided, as well as the associated fees of those delays.

For day-of stationery and signage, all projects must be delivered 1-2 weeks before the wedding date. If the design is still not complete 3 weeks before the wedding, a $250 rush design fee will apply and additional rush printing and shipping fees may apply.

Design Revisions (Custom)

Each client is entitled to 2 rounds of design revisions for each item. These revisions will also include 2 design amendments after each revision. Revisions can be done via email or on a virtual call.

Semi-Custom Designs & Revisions

Semi-custom designs mean taking an existing design and inputting the client’s information, without making any additional changes to the layout. The only change that is included is a changes to the design’s color. If the client is looking to make modifications to the design beyond the color, the design fee will be determined based on the number of hours involved.

Semi-custom designs include one revision with design amendments. The client can review designs by email (PDF) only. If the client requests additional changes and revisions, the client will be charged $40/hour + GST for any additional work.

Digital Proofs

After the design revisions, the client will be provided with a digital proof by email. At this stage, the client should be making sure that all the information is accurate and free of any errors. Any additional design changes will be priced at $40/hour + GST.

Once the proof is approved, the design will go into production and cannot be changed. The client will be held responsible for any reprint fees due to inaccurate information or errors. In the event that an error was made by Unadorned Stationery, items will be reprinted at no additional cost.

Color Disclaimer & Printed Proofs

Due to the nature of a digital screen versus a printed item, the client acknowledges that printed designs may have a variation in color compared to the digital designs.

To ensure complete satisfaction with printed items, the client may pay for a printed proof when available. Unadorned Stationery will not be held responsible for variations in color or other if the client did not pay for a printed proof or once the client has approved a printed proof.

Changing Printing Quantities

Once an order has been submitted to print production, the quantity cannot be reduced. If an increase in order quantity is needed, additional production time will be added to the project and the client will be held responsible for any additional fees.

Quality and Defects

Due to the handmade nature of the products, slight variations and minor defects, such as tiny imperfections on the paper, may occur and are not considered flaws.

Unadorned Stationery strives for the highest quality in all products and services and will address any significant issues on a case-by-case basis.

Design Fees (Custom)

The base design fee includes the design consultation, creating a moodboard, finding the right typography and color palette, designing at least two options per item, completing two design revisions, revising designs based on the client’s feedback, setting up print files, and coordinating print production.

The design fee will be determined during the initial consultation. However, throughout the project, additional design fees may be incurred for more than 2 design revisions and other requests. These services will be billed at $40/hour plus tax.

Printing Fees

The printing fee is determined based on the material, print method, quantity, and finishings chosen. Additional fees may be incurred for proofs, expedited printing, or reprints as mentioned in the terms above.

Other Fees

The price of embellishments, signage stands and accessories, or other custom add-ons may be incurred throughout the project and may not have been discussed in the initial consultation. Due to the nature of the customs products, these additional fees, for items requested by the client, will be priced by quote only.

Unadorned will be as upfront about pricing as possible, as well as communicate with the client before making any decisions that may impact the price.

Deposits

A non-refundable deposit is required to reserve your spot more than 1 month ahead of your project start date. Once the project begins, the amount of the deposit will be subtracted from the total.

Payment Structure

1 – A deposit must be paid to book ahead. Not required if the project begins within 1 month of booking.
2 – The design fee must be paid to begin any design work including the first design meeting.
3 – Printing or production fees must be paid once the final details are decided.
4 – Fees for additions, changes, embellishments, shipping, etc. must be paid once incurred.

Late Payments

Late payments may result in project delays, expedited production, and/or expedited services, resulting in additional fees for the client. Unadorned Stationery will not be held responsible for these delays and their repercussions.

Failure to make payments after several notices will result in cancellation of the project. Certain cancellation fees may apply.

Currency & Payment Methods

Prices are listed in Canadian Dollars. The client has the option to pay for products and services through electronic transfer of funds, credit card payments, or cheques. Cheques must be cleared before any work begins. Credit card payments are subject to additional fees. Other payment methods will not be accepted.

Cancellation Policy

If a project has already been started, cancellation fees will be due based on the amount of work completed and the project’s stage. Due to the custom nature of each project, the client will be responsible for paying all items that have been purchased specifically for their project including the cost of printing, embellishments, envelopes, etc.

Unadorned Stationery will not be held responsible for unforeseen circumstances that may prevent the company from completing the project within a reasonable time frame. In such cases, the client will be issued a complete refund of the deposit and any other fees that have been paid for work that cannot be completed.

Refund Policy

Due to the custom and handmade nature of all the products and services, Unadorned Stationery does not offer returns, refunds, or exchanges, with the exception of returns due to defective product or if the wrong item was shipped.

In the unfortunate event that a client is dissatisfied with their order, they can email hello@unadornedstationery.com within 10 days upon receipt of the order with a detailed description of the issue. These circumstances will be evaluated case-by-case.

Right of Withdrawal

Unadorned Stationery reserves the right to withdraw from the project for reasons including but not limited to non-cooperation, breach of contract, harassment, or adverse conditions. Refunds will not be made.

Postage

Unadorned Stationery will be responsible for purchasing and applying postage if requested, including weighing the stationery and providing the correct postage amount.

Postal Service

Unadorned Stationery is not responsible for: delays, lost mail, damaged mail, or returned mail due an incorrect address provided. Unadorned is not responsible for delays due to unforeseen mail strikes.

Shipping

Packages are shipped via UPS or Canada Post. Shipping costs are based on the weight and size of the package. By default, shipping insurance is not included in the shipping costs; however the client can request expedited shipping and/or shipping insurance before items are shipped. Once items are shipped, the client can track the delivery online.

Unadorned Stationery will not be held responsible for any loss, changes in delivery times, delays, or damage caused by the courier, severe weather conditions, or any circumstance beyond control. In the event of loss or damage, and depending on the timeframe, Unadorned Stationery can replace items at no additional cost if the client purchased enough shipping insurance to cover the total cost of the items.

Please note that shipping large signage may not be possible to all destinations. This will be discussed with the client prior to starting the project.

Pickup and Delivery

Unadorned Stationery offers the option for a local client to pickup items or receive them via delivery. This will be evaluated case-by-case.

Privacy Policy

Unadorned Stationery respects the client’s privacy and will not display addresses or other personal information in photos on social media or anywhere else online unless the client has provided consent. If the client does not provide consent, designs will be modified with fictitious names and information before being shared.

Unadorned Stationery will never share, sell, transfer, or give your information to a third party.

Ownership of Artwork

Unadorned Stationery reserves all rights to the custom designs. The client may not reproduce the design, art, and imagery without permission from Unadorned. Please contact hello@unadornedstationery.com if you are interested in exclusive rights to the original designs and artworks.

Taxes

Unadorned Stationery operates in Vancouver, British Columbia, therefore invoices for a Canadian client are subject to a 5% GST (736763756 RT0001). Note that prices include taxes.

Changes to Terms

Unadorned Stationery reserves the right to modify the Terms and Conditions as well as the pricing, services, and products at any time without prior notice.

For any questions, contact hello@unadornedstationery.com